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Conflict Resolution and Personal Safety

Date: Further dates to be confirmed




Learning Objectives:

  • Describe common causes of conflict.
  • Describe the two forms of ‘communication’.
  • Give examples of how communication can break down.
  • Explain three examples of ‘communication models’.
  • Describe patterns of behaviours they may encounter during different interactions.
  • Give examples of the different warning and danger signs.
  • Give examples of impact factors.
  • Describe the use of distance when dealing with ‘conflict’.
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution.
  • Describe different methods of dealing with possible conflict situation.


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