Date: TBC for 2018

Duration

Times

Venue: TBC

Learning Objectives:

• Describe common causes of conflict.
• Describe the two forms of ‘communication’.
• Give examples of how communication can break down.
• Explain three examples of ‘communication models’.
• Describe patterns of behaviours they may encounter during different interactions.
• Give examples of the different warning and danger signs.
• Give examples of impact factors.
• Describe the use of distance when dealing with ‘conflict’.
• Explain the use of ‘reasonable force’ as it applies to conflict resolution.
• Describe different methods of dealing with possible conflict situation.