Employing a personal assistant

Skills for Care has developed a toolkit to support people to employ their own personal assistants.

This toolkit will help guide you through the process of employing a personal assistant, what to do when they are working for you as well as helping you to understand your responsibilities as an employer and your legal obligations.


The toolkit is split into key sections:

Interactive version

An online interactive version of the employing personal assistants toolkit is now available. This enables you to search and immediately access the information you are most interested in. It contains links to different sections within the toolkit and the useful templates. There are also links to organisations you can access for more support and information and you can still download the individual booklets and templates.  To order a hard copy of the toolkit please email marketing@skillsforcare.org.uk


There are also templates available for some of the paperwork you will need, available within the main document and as adaptable word documents on this web page.


Using KDC’s Payroll Service (Your Payroll)

Your Payroll is an efficient and professional payroll service that takes away the worry of paying wages and making tax and national insurance deductions.

Whether you use Direct Payments or personal budgets, or if you pay for support or care yourself, KDC’s payroll service – Your Payroll –  will do all the work around paying your staff enabling you to comply with your legal responsibilities.

Click here to visit our payroll website to have all your questions answered

Useful FACT Sheets to help you understand

Knowsley Disability Concern in consultation with their Direct Payments Peer Support Group, have produced FACT sheets on topics they would like us to publish, FACT sheets such as Short Breaks and Respite and What to expect from a review, you will find the full list on the KDC website here https://www.kdc.org.uk/kdc-fact-sheets/ .

Useful Websites

Advisory, Conciliation and Arbitration Service (ACAS)

They aim to improve organisations and working life through better employment relations. They help with employment relations by supplying up-to-date information, independent advice and high quality training, and working with employers and employees to solve problems and improve performance.

Free advice is available from:


Telephone 08457 47 47 47

Minicom 08456 06 16 00

Association for Real Change

ARC’s mission is to champion the development of high quality person centred services for everyone with a learning disability within the UK. They also run PA Net, which has information and advice for personal assistants and those who employ them.


Telephone 01246 555 043


Being the Boss

Created to address the lack of peer support available to disabled people who employ their own personal assistants.  They aim to do this by sharing information based on the experiences of disabled people who employ personal assistants, and by providing a safe forum to discuss/share ideas where employers can learn from and support each other to become better employers.  The website is for disabled people who employ personal assistants however they are funded.


Telephone 07872 038370


Business Link

This is the government’s online resource for businesses.

It contains essential information, support and services for you and your business – whether you work for a large organisation or are on your way to starting up.

Simple to use, up to date and practical, Business Link is the first place to go to find guidance on regulations and to access government services.  It also has a number of useful online tools, calculators, and best practice case studies; and provides access to funding options, as well as wider support.


Helpline 0845 600 9 006


This independent charity helps to find criminals and help solve crimes.  They believe that people and their communities have the right to live without crime and without the fear of crime.  They run an anonymous phone number that you can call to pass on information about crime.


Telephone 0800 555111

Disability Rights UK

Formed through a unification of Disability Alliance, Radar and National Centre for Independent Living, they aim to be the largest national pan-disability organisation led by disabled people.  Disability Rights UK is led, run and controlled by disabled people, with disabled people making up at least three-quarters of its board members and focuses on: promoting ‘meaningful’ independent living for disabled people; promoting disabled people’s leadership and control; breaking the link between disability and poverty; campaigning for disability equality and human rights.


Telephone 020 7250 3222


This website is the best place to find government services and information.  It has been designed to make it simpler, clearer, and faster for you to get to what you need from government.


HM Revenue and Customs (HMRC)

They collect and administer direct and indirect taxes and pay and administer things like Child Benefit, Child Trust Fund and Tax Credits.  They also protect you by enforcing and administering, border and frontier protection, environmental taxes, National Minimum Wage enforcement and recovery of student loans.


Telephone 08457 143 143

Text phone 0845 602 1380

Text Relay 18001 followed by the HMRC telephone number

Facsimile 0191 225 6677

8am to 8pm, Monday to Friday

8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

Health and Safety Executive (HSE)

HSE’s job is to prevent people being killed, injured or made ill by work.


(No general telephone helpline available)

Home Office UK Border Agency

The agency protects the UK border, and is one of the largest law enforcement agencies in the UK.  They also explain how to legally employ migrant workers.


Employers Helpline 0300 123 4699

Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm

(Excluding public holidays)

National Minimum Wage Helpline

Help and advice for employees and employers on the rules of the National Minimum Wage.  They also deal with complaints from workers who are being paid below the threshold.


Telephone 0800 917 2368

Text phone 0800 121 4042

Opening hours 8am to 8pm, Monday to Friday

9am to 1pm Saturday

Closed Sundays and Bank Holidays


National Minimum Wage enquiries

Freepost PHQ1

Newcastle upon Tyne

NE98 1ZH

The pensions regulator

Has information for employers about work-based pension schemes for your employees as well as information about automatic enrolment.


Telephone 0845 600 1011


The Pensions Regulator

PO Box 16314


B23 3JP

Royal Mail

You can use Royal Mail to set up a PO Box


Telephone 08457 950 950

Skills for Care

Skills for Care ensures that England’s adult social care workforce has the appropriately skilled people in the right places working to deliver high quality social care. To achieve this, we focus on the attitudes, values, skills and qualifications people need to undertake their roles.

We work closely with the 48,000-plus organisations that employ adult social care workers, together with people who use services, carers and other key partners to develop effective tools and resources that meet the workforce development needs of the sector.

Skills for Care supports employers (organisations and people who ‘directly’ employ personal assistants develop the knowledge and skills of nearly 1.56 million workers and support the sector to plan for the future using data from our National Minimum

Data Set for Social Care (NMDS-SC).


Telephone 0113 245 1716 (9am-5pm Mon-Fri)

Stop Hate UK

A charity that provides independent and confidential support to people affected by hate crime.


Telephone 0113 293 5100

Telephone (Text relay): 18001 0113 293 5100


Post: Stop Hate UK, PO Box 484, Leeds LS7 9BZ


Telephone 0800 138 1625

Telephone (Text relay): 18001 0800 138 1625

Text 07717 989 025

Email talk@stophateuk.org

Web chat www.stophateuk.org/talk

Online form www.stophateuk.org/tell

Contract of Employment Template

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